How can we help you today?
Browse our frequently asked questions or contact us for more help.
Shipping & Delivery
When will I receive my order?
Orders are usually processed within 1–3 business days after payment is confirmed. Estimated delivery time depends on your location and the selected shipping method. Available delivery options and estimated timelines will be shown at checkout.
How much will shipping cost?
Shipping fees are calculated at checkout based on your delivery address, order value, and selected shipping method. If free shipping is available, it will be automatically applied when your order meets the required conditions.
What if I don’t receive my order?
If your order has not arrived within the estimated delivery time, please contact us with your order number. We will help check the shipping status and assist you as soon as possible.
What couriers do you use?
Available courier options may vary depending on your location and selected shipping method. The courier and tracking information will be provided in your shipping confirmation email once your order has been shipped.
Orders
Is it possible to change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes or cancellations.
Can I return an item I ordered?
Yes. Returns and exchanges can be requested within 7 days of receiving your order. Items must be unworn, unwashed, unused, and in original condition with tags and packaging attached.
How do I return an item?
To request a return or exchange, please contact us with your order number and reason for return. Our customer service team will guide you through the next steps. Email: sundaykidsonline@gmail.com
What items are not eligible for return?
For hygiene and safety reasons, the following items cannot be Gift cards Items that have been worn, washed, damaged, altered, or used
Payments
How can I pay?
Available payment methods will be shown at checkout. Please make sure your payment information is correct before completing your order.
Do you accept Cash on Delivery?
Cash on Delivery availability depends on the payment options provided at checkout. If Cash on Delivery is available for your location, it will be shown during checkout.
Need more help?
If you have more questions, contact us below and we’ll get back to you as soon as possible.
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